{"xsrfToken":"6ebb71a457103b1c498810f7e8a3d0114a2d5850_lout","branding":{"id":"3","key":"rfc","name":"Request Vision Changes - RFC","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#deb604","headerLinkHoverBGColor":"#deb604","headerBadgeColor":"#deb604"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/48941995-0a41-4f93-ab1b-9ea88f4f7d6c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDUwZDcwOS01NzE3LTRlNzQtYTc0Mi0xZTRiOWE5NGUxYmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ4OTQxOTk1LTBhNDEtNGY5My1hYjFiLTllYTg4ZjRmN2Q2YyI6WyJyZWFkIl19LCJleHAiOjE3NDQ1MTc3NTQsIm5iZiI6MTc0NDUxNzE1NH0.x_hFmDLrOH5vm23ftDqAAgsxrGBDtbz95Lq6_Iqro2o&client=7450d709-5717-4e74-a742-1e4b9a94e1bc&mode=fit","logoId":"48941995-0a41-4f93-ab1b-9ea88f4f7d6c","isLogoAvailable":true,"helpCenterTitle":"Welcome to Vision Suite - Service desk for all products","sharedPortalName":"Vision Ticket Hub","userInitialAnnouncementHeader":"Cloud Customer Status Page","userInitialAnnouncementMessageWiki":"<p>You can visit the status page at <a href=\"http://status.visionsuite.co.uk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Commerce Cloud Status</a> or <a href=\"https://visionsuite.statuspage.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Vision WMS Bond Invoicing EDI Status</a></p>","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"helpCenterTitle":"Welcome to Vision Suite - Service desk for all products","sharedPortalName":"Vision Ticket Hub","announcementHeader":"Cloud Customer Status Page","announcementMessage":"You can visit the status page at [Commerce Cloud Status|http://status.visionsuite.co.uk] or [Vision WMS Bond Invoicing EDI Status|https://visionsuite.statuspage.io]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#630b75","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"rfc","projectId":11162,"serviceDeskId":3,"name":"Request Vision Changes - RFC","description":"<p>\"Request for Change\" to the application.</p>\n<p>This queue is monitored weekly.</p>\n<p>New Features, Improvements to Existing, Template Changes, New or Adjustments to Reports.</p>\n<p>Please Note : Once a ticket has been actioned and you signed a sales order, you need to report any testing through the Software Support ticket desk, if you comment into a closed ticket here it may go un-noticed !!</p>\n<p>Christmas RFC Queue - This queue is not monitored from December 15th to January 15th each year. Any requests or updates will be dealt with only after the Christmas break.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"34","name":"Data Changes (Major)","descriptionHtml":"","callToAction":"Data Changes (Major)","introHtml":"<p>Request major data changed or a data update, leave the request in here. Support team can only update transactional data and simple changes.</p>\n<p>This work is generally undertaken on a T&amp;M basis</p>","icon":11800,"iconUrl":"https://visionsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11800","groups":[12],"key":""},{"id":"63","name":"Report or Template Change","descriptionHtml":"","callToAction":"Report or Template Change","introHtml":"<p>This covers anything the system produces, which can be printed.. A Report / VCIS Report / Excel output / BI Enquiry or BI Reports .......</p>\n<p>Covers addition or change including BI Report Requests or VCIS Reports</p>","icon":11812,"iconUrl":"https://visionsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11812","groups":[12],"key":""},{"id":"32","name":"Request Something new","descriptionHtml":"","callToAction":"Request Something new","introHtml":"<p>If you want a brand new feature then select this option</p>","icon":11780,"iconUrl":"https://visionsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11780","groups":[12],"key":""},{"id":"88","name":"Wish List Request","descriptionHtml":"","callToAction":"Wish List Request","introHtml":"<p>Want to add something into the wish list, this would be considered and when requested by multiple customers we tend to go ahead and implement it. This list is reviewed each quarter.</p>","icon":13132,"iconUrl":"https://visionsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13132","groups":[12],"key":""},{"id":"90","name":"eMail RFC Request","descriptionHtml":"","callToAction":"eMail RFC Request","introHtml":"<p>eMail RFC Request</p>","icon":13238,"iconUrl":"https://visionsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13238","groups":[],"key":""},{"id":"64","name":"HMRC Request","descriptionHtml":"","callToAction":"HMRC Request","introHtml":"<p>If you have a request from HMRC you can log it here, whether a data extract or a modification let us know.</p>","icon":11812,"iconUrl":"https://visionsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11812","groups":[],"key":""},{"id":"33","name":"Improve the Application","descriptionHtml":"","callToAction":"Improve the Application","introHtml":"<p>Improve something already in the system like a report or a screen or a process. This can be anything from a form change to which fields are shown, the navigation or search facilities.</p>","icon":11805,"iconUrl":"https://visionsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11805","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Request a Change"}],"orderMapping":{"12":[32,63,88,34]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RFC","userLanguageHeader":"Vision Ticket Central","userLanguageMessageWiki":"<p>This is the area where you can log a ticket in either of the vision queues, whether that is a Support ticket or a Request for Change. If you need to return to the main menu then click the icon top left or the link marked \"Vision Ticket Central\"</p>","defaultLanguageHeader":"Vision Ticket Central","defaultLanguageMessage":"This is the area where you can log a ticket in either of the vision queues, whether that is a Support ticket or a Request for Change. If you need to return to the main menu then click the icon top left or the link marked \"Vision Ticket Central\"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDUwZDcwOS01NzE3LTRlNzQtYTc0Mi0xZTRiOWE5NGUxYmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTE2MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQ1MTgzNTQsIm5iZiI6MTc0NDUxNzE1NH0.dCb6Fb3Ql2YEr9u8ltK1rtXPQ9Fey0gOELsT9jS9J30","targetCollection":"upload-project-11162","endpointUrl":"https://api.media.atlassian.com","clientId":"7450d709-5717-4e74-a742-1e4b9a94e1bc","tokenDurationInMins":20}},"reqCreate":{"id":88,"projectId":11162,"form":{"name":"Wish List Request","descriptionHtml":"","callToAction":"Wish List Request","intro":"<p>Want to add something into the wish list, this would be considered and when requested by multiple customers we tend to go ahead and implement it. This list is reviewed each quarter.</p>","instructions":"","icon":13132,"iconUrl":"https://visionsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13132","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Provide a summary of the request","descriptionHtml":"<p>Provide a summary of the request</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_12750","fieldConfigId":"13250","label":"Vision Application","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11720","label":"VW Warehousing","selected":false,"children":[]},{"value":"11721","label":"VD Distribution","selected":false,"children":[]},{"value":"12408","label":"VD ePOD","selected":false,"children":[]},{"value":"11722","label":"VE EDI","selected":false,"children":[]},{"value":"11723","label":"VB Bond","selected":false,"children":[]},{"value":"11724","label":"VI Invoicing","selected":false,"children":[]},{"value":"11725","label":"VC Commerce","selected":false,"children":[]},{"value":"11726","label":"VCIS","selected":false,"children":[]},{"value":"11727","label":"Not listed above","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/88","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/88","calendarParams":{"firstDay":1,"date":"2025-04-12T23:05:54-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDUwZDcwOS01NzE3LTRlNzQtYTc0Mi0xZTRiOWE5NGUxYmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTE2MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQ1MTgzNTQsIm5iZiI6MTc0NDUxNzE1NH0.dCb6Fb3Ql2YEr9u8ltK1rtXPQ9Fey0gOELsT9jS9J30","targetCollection":"upload-project-11162","endpointUrl":"https://api.media.atlassian.com","clientId":"7450d709-5717-4e74-a742-1e4b9a94e1bc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=visionsoftware","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6ebb71a457103b1c498810f7e8a3d0114a2d5850_lout","baseUrl":"https://visionsoftware.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://visionsoftware.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7450d709-5717-4e74-a742-1e4b9a94e1bc","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"03cb71a34cdc4950af66f31f00749c30","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}