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| Note |
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RFC Timescales Please note that we review our RFC queue once every 2 weeks generally on a Thursday where we may reply asking for more information or where we may pass this to the developers for their comments. There is no fixed process to this so it is difficult to give a definitive timetable on when things will happen but generally a good request with decent details at our review can be passed and returned about two weeks later with an estimated cost. Of course we are taking request for future versions of the application so anything you ask us to do will then be added to our development system and at that time we can give you an idea of delivery dates, if you look at our Product Road Map this will give you an idea which version we will be able to slot the change in for. |
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Status | Notes | ||||||
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| All new RFC are placed here and this is reviewed every two weeks throughout the year | ||||||
| We accept the request into the system and at this point we may need some more details from you or we may need to investigate what you require further, your RFC will use this stage | ||||||
| If your RFC is in this state then its with the development team to assess the request and to provide us with resource time requirements | ||||||
| If your RFC is in this status then we are waiting on a reply from you regarding your request, it could also say "With Customer". | ||||||
| You have confirmed you want to go ahead and we have been requested to Raise the SOP | ||||||
| We have sent the SOP to you for signature and we are awaiting a response | ||||||
| At this point we have all the paperwork and we are transferring the RFC to our development system |
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