The report will indicate any orders that could not be processed automatically by Vision Commerce. Normally for the following reasons:
Differences within the file from your original Purchase Order.
This could be changes made to your Purchase Order in Commerce after the file was submitted.
The Warehouse made changes that were not made on your Purchase Order in Commerce.
The Purchase Order has already been receipted manually within Vision Commerce.
This sometimes happens when a Purchase Order needs to be receipted urgently so that a Sales Order can be raised.
Providing the Purchase Order was receipted correctly (matches with the Warehouse file) then there is nothing further to do.
Returns: To correct this (depending on the circumstances) you would raise a credit against original goods, then raise a new Purchase Order or Ajust the stocks.
If goods have been re-landed you may need to use Rotation Maintenance (see the Rotation Maintenance page for more details).
If the Purchase Order Number in the file does not exactly match a Purchase Order Number in Vision Commerce the Purchase Order will not be updated.
Orders Processed File:
The report will indicate orders which cannot be automatically confirmed delivered by Vision Commerce. Normally for the following reasons:
Difference on the file from your original Sales Order.
This could be changes made to your Sales Order after the file was submitted.
The Warehouse made changes that are not made on your Sales Order in Commerce.
The Sales Order was already marked as delivered manually in Commerce.
This sometimes happens when a Sales Order needs to be marked as delivered urgently so a Sales Invoice can be raised.
Providing the Sales was marked delivered correctly (matches with the Warehouse file) then there is nothing further to do.
The rotations entered on the original Sales Order do not match those used by the Warehouse (and therefore appear on the file).
To correct this issue you may need to adjust the details of the stocks within the Rotation Maintenance screen (see the Rotation Maintenance page for more details).
If the Sales Order number in the file does not exactly match a Sales Order number in Vision Commerce the Sales Order will not be updated.
Receipting Purchase Orders and Delivering Sales Orders manually:
There may be times where you need to manually receipt a Purchase Order or manually deliver a Sales Order.
If you do need to do so, make sure you accurately include the following information:
Rotation numbers used by the Warehouse (if you haven't got the file to check you will need to get the details from the Warehouse).
A Stock Snapshot file is generated by your Warehouse of the stocks they have in their system (product codes, rotations numbers and stock levels).
The file is normally produced overnight and sent out early in the morning.
As you process Sales Orders and Purchase Orders in Commerce during the day your system will differ from the last snapshot.
To ensure the results are accurate after you have processed Orders you will need to request a new snapshot is generated and sent over from your Warehouse or wait until the next morning for the file to be sent over as normal.