This section relates to data integrity and checking options available within the reports.
When you have any issues with charging or non charging then you should run these options to check the setup and the integrity.
The audit option shows you which user has made alterations to existing records waiting to be charged.
Before logging a ticket about invoicing not working you should run the options below and resolve issues and where you can not , provide these reports to the support team to allow them to analyse the information.
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Setup Check
Check the customers setup from/after a specific date.
This provides a CSV report which contains information on.
missing Missing invoice types
nominal Nominal codes
report Report printing options
VW goods in and profile setups.
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customerCode,siteCode,Type,ProductCode,ErrorMessage |
Integrity Check
The integrity check is a deeper check of the customers profile and charging data.
It produces an output in csv format (which can be opened in excel).
It checks whether products all have a charging profile, whether customers have charging profiles and can identify why items are not being imported into the invoicing system for charging.
Audit
When you have the ability to edit records prior to invoicing (this is an additional module option) we record all the changes which were made and who made those changes to the system.
The form shows those items which have been either updated or
deleted.
