If you wish to Create a New Reason Code, to be used when a Delivery could not be completed/failed, then you can Create a New Reason Code on this screen.
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When using the Navigation to search for a Reason Code, this is under the Delivery Failure Code.
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To use this reason code on the EPOD device you must tick ePOD available checkbox
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Check this field if you wish the failed Delivery to Create a New Delivery
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Check this field if the Stock needs to be landed back into Vision Warehousing during processing
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These are used to record a failed delivery, where the entire order is being returned to the warehouse for either redelivery or where it may be landed back into the main stock system and order cancelled.
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Options
Field | Notes |
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Chargeable | Will the failed delivery be charged for, if you are creating a redelivery this will always be charged for. |
ePOD available | Show this option on the ePOD |
Create
Field | Notes |
|---|---|
Redelivery | Will this be rescheduled for another delivery attempt e.g Customer not in |
VW Return | Will this create an entry on VW pre-advices for these goods to be returned back into stock e.g. Cancelled Order |
Return | Will this create a return on the ePOD to return the goods to the warehouse, this would require a signature when they are returned e.g. Stolen goods would not be returned |
Where is this seen
You can see this information or you will receive information for the following
Consignment Information on Distribution
SMS or email notifcation to customer (required ePOD)
Customer Invoice for charging
Delivery Confirmation XML (required EDI)