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titleHeld

This screen will show all the Orders that are on Hold.

  • Each of these tabs corresponds to a different held reason

  • Double click on a row to open the Order on the screen where you can rectify any issues to take them off hold.

  • Orders show in bold until they have been opened on this screen.

Info

If the On Hold Reason is regarding Customs Duty and you do not think the Order should be trying to pay Customs Duty, please check whether the Pay Customs Duty field on the Order Options tab on the Order is set.

Held Order Reason Description and Colour Key

 

Credit Limit.png


  • The Order has failed a Credit Limit Check.
     
     

 

Customer Frozen.png


  • Customer is Frozen in your Company's accounts package.
     
     

Deferment On Hold.png

 

 

  • The Deferment account used with the Order has been Held.
     

Stock Clearance.png

 

  • Order is clearing more than 50% of the sending Customer account's Stock.

Receiving UB Info Missing.png

 

  • Awaiting Underbond Consignee information.
     
     

Receiving UB Trans Info Missing.png


  • Awaiting Underbond Transport information.
     
     

Breaking Cases.png

 

  • Breaking Cases to obtain Bottles requires authorisation.


 

DeliveryDates From VD Not available.png


  • The Order has been placed on hold because Delivery dates in VD are not yet available.
     
     

HV Product.png


  • Failed the High-Value Product check.
     
     

Manufactured quantity tolerance.png


  • Ordered vs Manufactured quantity tolerance warning.
     
     

Pick Date Insufficient Time.png

 

  • The Order cannot be Picked in time for the booked/collection date provided.
     
     

 

Reserve Authorisation.png

 

 

 

ReserveAuthorisation1.PNG

  • Awaiting Reserve Account release authorisation.

    • Where Reserve Account release authorisation is required a button will show at the bottom of the screen.

    • When clicking on the button at the bottom of the order screen it will show a new screen for the user to authorise the release.  

    • You will need to tick the authorise checkbox and hit confirm. 
        

Destinated NON FC.png

 

  • Destination Warehouse is not approved for Stock, not in Free Circulation.
     
     

Insufficient Stock.png

 

  •  Insufficient stock for line(s) on this order.

    • Click the Avail button next to the issue line on your Order for more details. 
       

Product Attributes.png

 

  • Source and Destination Product Attributes do not match.

Receiving Customer FC.png

 

  • Customer is not set up to store non-Free Circulation Stock.
     
     

Receiving Customer Info.png

 

  • Awaiting Receipt details for the Receiving Customer.
     
     

Receiving Customer Product Types.png

 

  • Receiving Customer is not permitted to use this Product Type.
     
     

User Held.png

 

  • User clicked the Save and Hold button on the Order.

Held By VCIS.png

 

  • Order has been placed On Hold by a User on VCIS.

 

  • Some fields will show the background colour code to indicate a hold reason.

    • In the screenshot below the Customer Code field is showing the Order is on Hold because the Customer Account is Credit Held.

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