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Installing Flex on a Device
This is either installed by the support team and the device shipped back to you or we can provide you with the installation instructions and you can give it a go. It is fairly simply but you have to install the application and then enter the configuration as per your other devices in order for it to work.
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If you purchase the devices from Ontech we will not charge for the installation, if you try to install yourself and you need our help with a new device there will be a charge for this as it is outside the scope of the support agreement. |
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Auto Update
This will occur automatically upon the next logon to the device after the server has been upgraded to the latest versionYou upgraded.
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If your device has not logged off then LOG OFF and then LOGON again which will start the upgrade process |
When using the auto-upgrade for Flex you will need to do the following:
Logout of flex
Login to flex - You will then be told you are using an old version (x.x) and you will be asked to upgrade.
Click on Yes - System will then download a file, it will show the progress
It will then ask to be installed, you say yes to install.
Once installed it will close flex
After this happens you need to open FLEX again - Logon to flex version, the version number will change for example (v1.8.1 to v1.9.0)
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You will be able to use the system with an old version but IT will eventually error and whether that is recoverable may become an issue. |
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Logoff until v1.12 is set to keep the user logged onto the device until they logoff, this is being removed and each day it will ask for a username and password this will ensure that if an upgrade happens that the device has to be logged on where the auto upgrade will just happen. |
Problems with Auto Update
If you received a failed installer message after you click Yes or it just closing the application, there is some setting that needs to be changed on your device.
Go to Settings
Applications and Notifications
Advanced (bottom)
Special App Access
Find “Install Unknown apps”
You should see flex, select this and allow from this source
Then go back to step 2 again
Once you have changed this for the first time, all future auto-upgrades will be fine.
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