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Held - Orders held awaiting further input.
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| title | Held |
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Each of these tabs corresponds to a different held reason
Double click on a row to open the Order on the screen where you can rectify any issues to take them off hold.
Orders show in bold until they have been opened on this screen.
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If the On Hold Reason is regarding Customs Duty and you do not think the Order should be trying to pay Customs Duty, please check whether the Pay Customs Duty field on the Order Options tab on the Order is set. |
Held Order Reason Description
We use colours to distinguish different reasons for items being held, and Colour Key
those reasons are grouped into specific tabs within the main held order page.
However some fields will show the background colour code to indicate a hold reason.
A full list of the held reasons can be found in the expand section below
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In the screenshot below the Customer Code field is showing the Order is on Hold because the Customer Account is Credit Held.
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HV Release -
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releasing orders for picking which are high value
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This is an optional additional module, if activated the items may end up in this area if the product groups is set to be a product group of HIGH VALUE |
If an order has been placed for a Product that is in a High-Value Product Group “High Value” product group it will need Authorisation from authorisation before it is available for Picking.
HV Awaiting Authorising
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This tab is used to view and Authorise any orders that are on Hold for HV Product
You must have the correct permission to Authorise HV Release
When clicking on the Authorise button a pop message will list any reasons why the High-Value Order(s) cannot be processed.
Any Orders that are successfully processed will be removed from the results on this screen.
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You cannot make changes to the fields on the form only search and authorise. |
Authorised HV Orders
This tab is used to show High-Value Orders that have already been successfully Authorised
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You Must enter the Customer, Site Code, Order Date, Authorised By and Authorised On
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In the list of the Orders that are on hold for HV, you will see a '+' symbol. Click this to see the Product Lines that are on the currently highlighted Order.
HV Group Maintenance
This tab will allow you to update the Product Group, Brand, and Vintage for a Product Codeon the form allows you to maintain which items are in a product group, and you can search for specific products based on a number of criteria and then set them into a HV group or remove them from the group.