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If the On Hold Reason is regarding Customs Duty and you do not think the Order should be trying to pay Customs Duty, please check whether the Pay Customs Duty field on the Order Options tab on the Order is set. |
Email functionality to send an email to the customer/transporter about an order being on hold.
Once the email has been sent you will get the icon in the email column for each customer/transporter where it will show who generated the email and when it was sent.
Held Order Reason Description
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