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For all customers who have remote servers which are provided as part of the Vision solution then you will need to following follow the guidance below BEFORE you add the users onto the Vision application.
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Open a service request ticket with the support team for the new user, we need to know
Full Name
Logon Name
Email address
Request this user be added to the server
When complete this user will be able to use the RDP logon and at this point, you should add them onto Vision.
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Each user on remote desktop incurs a charge for the user, they are not concurrent, they are per-user setup so its it's important that when a user leaves you ask for them to be removed.
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Once you have the user added and they can logon to the remote desktop you can setup the user logon within Vision applications, however, this does not apply for
Vision Invoicing
Vision EDI
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