This page lists all of the currently known issues and temporary workarounds for known problemsif they’re available.

General

App hangs during HMRC connection then errors

After ‘Submit’ or ‘Pull Notifications’ is clicked, the progress bar appears but app appears to take longer than usual to respond, eventually a message like the one below is displayed:

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Declarations not clearing

If declarations appear to get stuck (not progress to ‘Cleared’ status) this can mean one of two things:

1. HMRC have not finished with the submission request yet so haven’t issued a response - wait for a response and if you’ve not received a response in a reasonable timeframe then contact customs providing them with the UCR Ref ID shown against the shipment.

2. Bond may have missed a response message (only seen in Bond versions earlier than v5.6.9).

v5.6.10 will include a new button allowing you to live check HMRC’s system for the current status of the declaration and will allow you to force update the status for the second issue mentioned above.

Unhandled exception

This occurs when the system hasn’t yet been authenticated with HMRC (or the authentication token has expired) and one of the necessary Microsoft components are not installed on your system.

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This is usually installed automatically by our installer however some anti virus / threat systems may block the installation. In this case install Microsoft Edge WebView2 Runtime manually from the following link https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section - be sure to run as administrator.

Rejections