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Example Email

Confirmation of Receiving.

This is just our system saying we have something to process.

At this point we have not checked or validated the information in the file.

XML File Failure

This is a complete failure of the xml file. The file will not be processed and is usually due to a complete failure of the information in the file.

You should not resend, but contact the warehouse for assistance however most of the time you have to speak to your own developer to resolve this.

This email is replaced by the API responses codes which are send in the event of a XML failure

Order Item Failure

There is a problem with a line on your order or some details of the order header are incorrect.

API customers will continue to receive this response via email as inbound orders are processed on FIFO basis and busy systems can take a few seconds to over an hour to process an incoming XML order.

Using the API

This section deals with the EDI server responses when your file is checked, validated prior to adding to the system. These are designed for customers of the warehouse to be advised of an issue with their EDI document.


If you are using the API then there are other responses you will receive prior to this which are API responses and not covered in this sectionin addition to the XML File Failure API responses. API Responses contains a list of common and specific responses you may receive.