The navigation
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The Navigation and Filter Options panel sit on top of each other in the application. Click on the tab buttons at the bottom of each Tab to show it.
You will use these two panels often so it is important to take the time to understand how to use them.
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queues are where transactions are shown, a transaction could be an incoming order, product code, or an outgoing report.
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The system has been known to process incoming orders at the rate of 200 per second (dependent on your memory and processor) so if you open any queue here you are unlikely to be able to see anything in them. |
Outbound queues generally load a number of outbound reports at the same time so you may at times see items in the outbound queue, these will not refresh, you have to close them and re-open to see the updated queue
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Where you can see items in an inbound queue you may have an issue, check the EDI status monitor, it is usually a sign that an incoming order has become stuck and has blocked the system. |
On the Navigation Panel, simply double click on the category that you want to look at, the panel will switch to the Filter Options Panel and will show you all the options that are currently available to filter for in your chosen category.
In the Filter Options Panel example, you can see the options for Pre Advices.
Some of the fields will require you to type in values to filter by. If you don't have the full value, you can search for any matching value starting with the information you entered then adding an asterix * to the end.
Other fields allow to choose from a set of options. (For example: 'Cancelled?' you would choose True to see only those that are cancelled, False to show only those that are not, or select the blank option to see both).
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Click the Search button once you have completed your Filter Options. If only one record is found, the application will automatically open up that record on the screen.
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If multiple records are found, or a default window to display the details of your category does not exist, they will be displayed in the Results Panel at the bottom of the screen.
On the top left of the Results Panel, you will see the title showing you which category you are currently viewing.
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Opening a queue will show you the listing on the right hand pane.
If there is anything showing this is the queue entry for the item that the system is processing.
Sales Queues
Sales Order Priority High
Sales Order A
Sales Order B
Sales Order C
Sales Order Priority Low
By default the system processes High Priority before anything else, if you resubmit anything it is marked as high priority to ensure that you are not waiting for a long time for an order to process when all others are ready.
Main Orders go onto the A/B/C queues and will be distributed equally into each queue, and each one can process at the same time using multi threading.
Low Priority is the place where orders are stored after the cut off time as those needing to be processed are prioritised higher and low priority are pushed through when the system is quiet.