This page lists all currently known issues and temporary workarounds if they’re available.
General
Declarations not clearing
If declarations appear to get stuck (not progress to ‘Cleared’ status) this can mean one of two things:
HMRC have not finished with the submission request yet so haven’t issued a response - wait for a response and if you’ve not received a response in a reasonable timeframe then contact customs providing them with the UCR Ref ID shown against the shipment.
Bond may have missed a response message (only seen in Bond versions earlier than v5.6.9).
v5.6.10 will include a new button allowing you to live check HMRC’s system for the current status of the declaration and will allow you to force update the status for the second issue mentioned above.
Unhandled exception
This occurs when the system hasn’t yet been authenticated with HMRC (or the authentication token has expired) and one of the necessary Microsoft components are not installed on your system.
This is usually installed automatically by our installer however some anti virus / threat systems may block the installation. In this case install Microsoft Edge WebView2 Runtime manually from the following link https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section - be sure to run as administrator.
Rejections
Tag name | Element name | Validation Code & Description | Explanation |
|---|---|---|---|
DeclarationGoodsShipmentItemAdditionalDocument | AdditionalDocument | X447 For GP1 greater than 60000hl and ASV greater than 7.5% this additional code needs to be supplied | In the Declaration > Goods Shipment Item > Commodity:
This is required for high strength beers, when VW-6476 is released in v6.5.1 this will be automatic, users need to follow the workaround above in the meantime. |