This page lists all currently known issues and temporary workarounds if they’re available.

General

Unhandled exception

This occurs when the system hasn’t yet been authenticated with HMRC (or the authentication token has expired) and one of the necessary Microsoft components are not installed on your system.

This is usually installed automatically by our installer however some anti virus / threat systems may block the installation. In this case install Microsoft Edge WebView2 Runtime manually from the following link https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section - be sure to run as administrator.

Bond becomes stuck during HMRC submission

Only after just entering your HMRC gateway credentials, if Bond appears to become stuck showing “Please wait while communicating with CDS service” for a prolonged period of time while attempting to submit declarations then this could mean that the gateway credentials you’ve used do not have access to the CDS service, close Bond and retry with a different HMRC gateway account (you’ll likely need to force close the application when this occurs).

Declarations not clearing

If declarations appear to get stuck (not progress to ‘Cleared’ status) this can mean one of two things:

1. HMRC have not finished with the submission request yet so haven’t issued a response - wait for a response and if you’ve not received a response in a reasonable timeframe then contact customs providing them with the UCR Ref ID shown against the shipment.

2. Bond may have missed a response message (only seen in Bond versions earlier than v5.6.9).

v5.6.10 will include a new button allowing you to live check HMRC’s system for the current status of the declaration and will allow you to force update the status for the second issue mentioned above, this version is expected to be available by the middle of September 2022.

Rejections