This page lists all currently known issues and temporary workarounds if they’re available.
General
Unhandled exception
This occurs when the system hasn’t yet been authenticated with HMRC (or the authentication token has expired) and one of the necessary Microsoft components are not installed on your system.
This is usually installed automatically by our installer however some anti virus / threat systems may block the installation. In this case install Microsoft Edge WebView2 Runtime manually from the following link https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section - be sure to run as administrator.
Bond becomes stuck during HMRC submission
Only after just entering your HMRC gateway credentials, if Bond appears to become stuck showing “Please wait while communicating with CDS service” for a prolonged period of time while attempting to submit declarations then this could mean that the gateway credentials you’ve used do not have access to the CDS service, close Bond and retry with a different HMRC gateway account (you’ll likely need to force close the application when this occurs).
Declarations not clearing
If declarations appear to get stuck (not progress to ‘Cleared’ status) this can mean one of two things:
HMRC have not finished with the submission request yet so haven’t issued a response - wait for a response and if you’ve not received a response in a reasonable timeframe then contact customs providing them with the UCR Ref ID shown against the shipment.
Bond may have missed a response message (only seen in Bond versions earlier than v5.6.9).
v5.6.10 will include a new button allowing you to live check HMRC’s system for the current status of the declaration and will allow you to force update the status for the second issue mentioned above, this version is expected to be available by the middle of September 2022.
Rejections
Tag name | Element name | Validation Code & Description | Explanation |
|---|---|---|---|
DeclarationGoodsShipmentItemAdditionalDocument | AdditionalDocument | X447 For GP1 greater than 60000hl and ASV greater than 7.5% this additional code needs to be supplied | In the Declaration > Goods Shipment Item > Commodity:
This is required for high strength beers, when VW-6476 is released in v6.5.1 this will be automatic, users need to follow the workaround above in the meantime. |
26/09/2022
DeclarationGoodsShipmentItemCustomsValuation / MethodCode rejection.
HMRC appear to have updated the live CDS system and introduced new validation which we were not expecting to go live so soon, as a result all declarations from all customer systems will be rejected until we get a new version of Bond out which is compatible with the changes they’ve made.
We’re working on getting this version out as quickly as possible but do not expect anything to be sent out until the later half of w/c 03/10/2022 earliest, we are currently awaiting guidance from HMRC.
In the meantime do not ‘Import’ new declarations into CDS, otherwise you will be left with many failed declarations all needing to be submitted individually.
Update 27/09/2022: We expect the FSD will be unaffected. As no customers have submitted declarations to CHIEF via CFSP in September you should be able to generate the CDS FSD in your current versions without waiting to submit the remaining September declarations.
Update 29/09/2022: We are still awaiting a response from HMRC.