This document is not applicable to the following customers
If you are using Vision Commerce Cloud
If you have your own server which you maintain on your premises
For all customers who have remote servers which are provided as part of the Vision solution then you will need to follow the guidance below BEFORE you add the users onto the Vision application.
Open a service request ticket with the support team for the new user, we need to know
Full Name
Logon Name
Email address
Request this user be added to the server
When complete this user will be able to use the RDP logon and at this point, you should add them onto Vision.
Each user on remote desktop incurs a charge for the user, they are not concurrent, they are per-user setup so it's important that when a user leaves you ask for them to be removed.
Once you have the user added and they can logon to the remote desktop you can setup the user logon within Vision applications, however, this does not apply for
Vision Invoicing
Vision EDI
These applications have names users and whilst you can maintain them we will normally add them into the system for you, so if your new user is going to use Invoicing then let us know when you log the ticket. Vision Invoicing is done in this fashion to provide an additional level of security to sensitive data.