Use this screen to create a New Reason Code, these are used when a Delivery could not be completed or failed.
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When using Navigation to search for a Reason Code, this is under the Delivery Failure Code.Â
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To use this reason code on the EPOD device you must tick the ePOD available checkbox.
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Check the ‘ReDelivery’ option if you wish the failed Delivery to create a New Delivery.
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Check the ‘VW Return’ option if the Stock needs to be landed back into Vision Warehousing during processing.
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These are used to record a failed delivery, where the entire order is being returned to the warehouse for either redelivery or where it may be landed back into the main stock system and order cancelled.
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Options
Field | Notes |
|---|---|
Chargeable | Will the failed delivery be charged for, if you are creating a redelivery this will always be charged for. |
ePOD available | Show this option on the ePOD |
Create
Field | Notes |
|---|---|
Redelivery | Will this be rescheduled for another delivery attempt e.g Customer not in |
VW Return | Will this create an entry on VW pre-advices for these goods to be returned back into stock e.g. Cancelled Order |
Return | Will this create a return on the ePOD to return the goods to the warehouse, this would require a signature when they are returned e.g. Stolen goods would not be returned |
Where is this seen
You can see this information or you will receive information for the following
Consignment Information on Distribution
SMS or email notifcation to customer (required ePOD)
Customer Invoice for charging
Delivery Confirmation XML (required EDI)