Held - Orders held awaiting further input.
This screen will show all the Orders that are on Hold.
Each of these tabs corresponds to a different held reason.
Double-click on a row to open the Order on the screen where you can rectify any issues to take them off hold.
Order UID will be in bold until they have been opened on this screen.
If the On Hold Reason is regarding Customs Duty and you do not think the Order should be trying to pay Customs Duty, please check whether the Pay Customs Duty field on the Order Options tab on the Order is set.
At the bottom of the screen, you will be provided with a dropdown Email functionality option to send an email to the customer/transporter/Deferment Owner(s) about an order being on hold.
Once the email has been sent, you will see the icon in the email column for each customer/ transporter/ Deferment Owner(s) where you hover the cursor on the icon it will show who generated the email, to whom, and when it was sent.
Held Order Reason Description
We use colours to distinguish different reasons for items being held, and those reasons are grouped into specific tabs within the main held order page.
However, some fields will show the background colour code to indicate the reason for a hold.
A complete list of the held reasons can be found in the expand section below: