Held Orders

Orders held awaiting further input.

This screen will show all the Orders that are on Hold.

Orders On Hold

Each of these tabs corresponds to a different held reason.
Double-click on a row to open the Order on the screen where you can rectify any issues to take them off hold.
Order UID will be in bold until they have been opened on this screen.

If the On Hold Reason is regarding Customs Duty and you do not think the Order should be trying to pay Customs Duty, please check whether the Pay Customs Duty field on the Order Options tab on the Order is set.

At the bottom of the screen, you will be provided with a dropdown Email functionality option to send an email to the customer/transporter/Deferment Owner(s) about an order being on hold.

Where the sending email is a depayment for the pre-payment of duty the outbound attachment will contain the Duty Pre-payment instruction text line (setup in Admin) on the DEFERMENT output only.

It will not send this to the customer or the transporter incase they are not the ones making the payment.

Once the email has been sent, you will see the icon in the email column for each customer/ transporter/ Deferment Owner(s) where you hover the cursor on the icon it will show who generated the email, to whom, and when it was sent.

Held Order Reason Description

We use colours to distinguish different reasons for items being held, and those reasons are grouped into specific tabs within the main held order page.

However, some fields will show the background colour code to indicate the reason for a hold.

A complete list of the held reasons can be found in the expand section below:

	Credit Limit The order has failed a credit limit check.
	Customer Frozen Customer is frozen in your company's accounts package.
	DefermentOnHold The deferment account used with the order has been held.
	StockClearance Order is clearing more than 50% of the sending customer account's stock.
	ReceivingUBInfoMissing Awaiting underbond consignee information.
	ReceivingUBTransInfoMissing Awaiting underbond transport information.
	BreakingCases Breaking Cases to obtain Bottles requires authorisation.
	DeliveryDatesFromVDNotAvailable The Order has been placed on hold because delivery dates in VD are not yet available.
	HVProduct Failed the High-Value product check.
	ManufacturedQtyTolerance Ordered vs Manufactured quantity tolerance warning.
	PickDateInsufficientTime The Order cannot be Picked in time for the booked/ collection date provided.
	ReserveAuthorisation Awaiting reserve account release authorisation. Where reserve account release authorisation is required a button will show at the bottom of the screen. When clicking on the button at the bottom of the order screen it will show a new screen for the user to authorise the release. You will need to tick the authorise checkbox and hit confirm.
	DestinationNotFCApproved Destination Warehouse is not approved for Stock, not in Free Circulation.
	InsufficientStock Insufficient stock for line(s) on this order. Click the Avail button next to the issue line on your order for more details.
	ProductAttributes Source and destination product attributes do not match.
	ReceivingCustomerFreeCirculation Customer is not set up to store non-free circulation Stock.
	ReceivingCustomerInfo Awaiting receipt details for the receiving Customer.
	ReceivingCustomerProductTypes Receiving customer is not permitted to use this product type.
	UserHeld User clicked the Save and Hold button on the order.
	Held by VCIS Order has been placed On Hold by a User on VCIS.