This page lists all currently known issues and temporary workarounds if they’re available.
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If declarations appear to get stuck (not progress to ‘Cleared’ status) this can mean one of two a few things:
HMRC have not finished with the submission request yet so haven’t issued a response - wait a reasonable timeframe for a response (most would clear within a day of being submitted) and if you’ve not received a response in a reasonable timeframe still not one then contact customs providing them with the UCR Ref ID shown against the shipment.
Bond may have missed a response message (only seen in Bond versions earlier than v5.6.9).
Customs may have routed the declaration down the control route and may require a copy of the invoice showing the stock values. It’s come to light that one of HMRC’s developer specification documents is missing vital information about pull notification response messages which could potentially be returned to Bond, two specific messages in fact which act as an instruction from HMRC for a copy of the invoice to be provided to them in order for the declaration to be cleared. At this stage it’s unclear whether any customers would’ve received one of these messages however due to some declarations appearing stuck in some systems it would appear likely. Contact the customs clearance team via email nch@hmrc.gov.uk and provide a copy of the invoice. A future version of Bond will make it clear to users if customs have routed a declaration down this route, until then this will have to be handled manually between users and customs clearance team.
https://visionsoftware.atlassian.net/wiki/spaces/VB/pages/2890629201/Communicating+with+HMRC#Querying-CDS may assist in force clearing these, however customs should be contacted for advice if this is not the case.
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Tag name | Element name | Validation Code & Description | Explanation |
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DeclarationGoodsShipmentItemAdditionalDocument | AdditionalDocument | X447 For GP1 greater than 60000hl and ASV greater than 7.5% this additional code needs to be supplied | In the Declaration > Goods Shipment Item > Commodity:
This is required for high strength beers, when VW-6476 is released in v6.5.1 this will be automatic, users need to follow the workaround above in the meantime. |
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Customs Valuation / Method Code rejection
HMRC appear to have updated the live CDS system and introduced new validation which we were not expecting to go live so soon, communication about this update was poor and we’ve started discussions with HMRC about this to avoid this happening in future. As a result, all declarations from all customer systems will be rejected until upgrading to Bond version 5.6.11, which was available for customers to upgrade to from Monday 3rd October 2022.
HMRC’s changes require the invoice number (which shows the stock values paid for by the customer) to be sent in the declaration, a field we do not currently hold. As such we’ve agreed with HMRC that the Customer PO Number will be sent instead until the necessary changes can be incorporated into Warehousing and rolled out.
It’s also come to light that one of HMRC’s developer specification documents is missing vital information about response messages which could potentially be returned to Bond, two specific messages in fact which act as an instruction from HMRC for a copy of the invoice to be provided to them in order for the declaration to be cleared. At this stage it’s unclear whether any customers would’ve received one of these messages however due to some declarations appearing stuck in some systems it would appear likely. In the absence of accurate documentation we’re in discussions with HMRC about how this should be handled and we’ll provide an update when we have one. In the meantime customers should upgrade to the new version and continue as they have done until now and if any declarations become stuck then the advice provided in the points above should be followed. Further new versions are likely to follow as we make progress with HMRC on the matter.
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