This page lists all currently known issues and temporary workarounds if they’re available.
General
Unhandled exception
This occurs when the system hasn’t yet been authenticated with HMRC (or the authentication token has expired) and one of the necessary Microsoft components are not installed on your system.
This is usually installed automatically by our installer however some anti virus / threat systems may block the installation. In this case install Microsoft Edge WebView2 Runtime manually from the following link https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section - be sure to run as administrator.
Bond becomes stuck during HMRC submission
Only after just entering your HMRC gateway credentials, if Bond appears to become stuck showing “Please wait while communicating with CDS service” for a prolonged period of time while attempting to submit declarations then this could mean that the gateway credentials you’ve used do not have access to the CDS service, close Bond and retry with a different HMRC gateway account (you’ll likely need to force close the application when this occurs).
Declarations not clearing
If declarations appear to get stuck (not progress to ‘Cleared’ status) this can mean one of two things:
HMRC have not finished with the submission request yet so haven’t issued a response - wait for a response and if you’ve not received a response in a reasonable timeframe then contact customs providing them with the UCR Ref ID shown against the shipment.
Bond may have missed a response message (only seen in Bond versions earlier than v5.6.9).
Customs may require a copy of the invoice showing the stock values
https://visionsoftware.atlassian.net/wiki/spaces/VB/pages/2890629201/Communicating+with+HMRC#Querying-CDS may assist in force clearing these, however customs should be contacted for advice if this is not the case.
Rejections
Tag name | Element name | Validation Code & Description | Explanation |
|---|---|---|---|
DeclarationGoodsShipmentItemAdditionalDocument | AdditionalDocument | X447 For GP1 greater than 60000hl and ASV greater than 7.5% this additional code needs to be supplied | In the Declaration > Goods Shipment Item > Commodity:
This is required for high strength beers, when VW-6476 is released in v6.5.1 this will be automatic, users need to follow the workaround above in the meantime. |
Customs Valuation / Method Code rejection
HMRC appear to have updated the live CDS system and introduced new validation which we were not expecting to go live so soon, communication about this update was poor and we’ve started discussions with HMRC about this to avoid this happening in future. As a result, all declarations from all customer systems will be rejected until upgrading to Bond version 5.6.11, which was available for customers to upgrade to from Monday 3rd October 2022.
HMRC’s changes require the invoice number (which shows the stock values paid for by the customer) to be sent in the declaration, a field we do not currently hold. As such we’ve agreed with HMRC that the Customer PO Number will be sent instead until the necessary changes can be incorporated into Warehousing and rolled out.
It’s also come to light that one of HMRC’s developer specification documents is missing vital information about response messages which could potentially be returned to Bond, two specific messages in fact which act as an instruction from HMRC for a copy of the invoice to be provided to them in order for the declaration to be cleared. At this stage it’s unclear whether any customers would’ve received one of these messages however due to some declarations appearing stuck in some systems it would appear likely. In the absence of accurate documentation we’re in discussions with HMRC about how this should be handled and we’ll provide an update when we have one. In the meantime customers should upgrade to the new version and continue as they have done until now and if any declarations become stuck then the advice provided in the points above should be followed. Further new versions are likely to follow as we make progress with HMRC on the matter.
Update 27/09/2022: The FSD will be unaffected. As no customers have submitted declarations to CHIEF via CFSP in September you can still generate the CDS FSD in your current versions without waiting to submit the remaining September declarations.