Forgotten Password

Open the VCIS website in your browser. You will be presented with a login screen similar to the one given below.

On this page:

1 Invalid Credentials
2 Forgotten Password

VCIS Login Screen

To use VCIS, you will need an email address and customers that you are able to have access to- This is set up by your warehouse company.

If you have access to the Vision Warehousing you will be able to create this. For more information please visit the page -Configuration Group.

When you have multi factor authentication enabled you will have to use the code provided through your chosen method to retrieve this code which could be using whatsapp or sms or through an app

Once you have this code you should enter it into the box and press logon.

Invalid Credentials

If you have entered the login credentials incorrectly on the Email or Password fields, you will be informed with a pop-up message - “Invalid email or password”.

If you entered the wrong email or password more than 3 times, your account will be automatically locked. In this case please contact the system administrator.

Forgotten Password

You are able to reset your password without contacting your system administrator, by clicking on ‘Forgotten Password’ on the Login screen.

Email Verification

On this screen provide the email address you remember or an active email address.

You will not be able to click on Next without entering a valid Email Address.

Security Questions

On this screen, you will be requested to enter specific characters from your Memorable Place and Memorable Date.

Code Verification

Once you hit next from the previous screen - VCIS will send a VCIS User Verification Code email to the email address you entered on the Email Verification screen.

Reset Password

On this screen, you will enter your new password for your login. You will need to enter the password twice. Once you have entered the new password click ‘Finish’ and you will be returned to the Login screen.