Failures

The Failures tab will show messages received from HMRC that the Vision System could not process. Select one and press ‘Re-process’ to attempt processing again. If it continues to fail please contact the support team.

Missing e-AADs

Processing Based On Arrival Dates Section

This uses all Report of Receipt records to find any ARCs that are missing in the system, then it reprocesses all messages for these ARCs from HMRC.

The new Sync screen may be preferable, as it provides a more complete method to synchronise the system with HMRC.

Use these functions only when asked to do so by a member of the support team.

Processing Based On ARC

This will Re-process all messages for the mentioned ARC from HMRC.

Use this if you can see the ARC on the HMRC Gateway or in Bond, but the ARC is not showing against the Order in Vision Warehousing.
This can sometimes happen if HMRC has issues with their system (like delays in responses)